ORDER STATUS

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Ordering Multiple Items If you include any of the small items (such as sealing tape) that we may be able to bundle inside a larger product box, our website will not know to price the shipping, and the cost you see will be too high. Please be sure to email Norah with your list of items and your shipping address for a bundled ship quote.

USA Orders Orders are shipped from our USA warehouse by UPS Ground ship as small package items or possibly LTL freight, depending on size. You will receive your order within 1 to 2 weeks, tracking will be provided directly by UPS to the email address you provide on your order. APO orders must be delivered by USPS, please ensure you provide a postal mailing address.

Canadian Orders As the website is in USD currency, we welcome Canadian customers to call us on our toll free number (1-888-857-7790) to place their orders by phone in Canadian dollars.

Standard Mail (Expedited) is surface mail and takes between 2 and 14 days. This is the most economical route but also the longest and is not a trackable or guaranteed delivery date service. At time of shipment you will be notified by email of your package number, however that is simply a receipt and the web information will not update until it is delivered to you. If your package does not arrive in 30 days after sending, a trace can be initiated.

For Canadian customers ordering multiple items, (especially on the east or west coast) please email us for a truck rate (LTL) which will be less than the price posted on the website.

Xpresspost is usually Air Mail for smaller, single orders. Heavier and multiple items might be more economical to be sent by UPS. Both Xpresspost and UPS services are trackable and guaranteed. Delivery times in Canada are between 1 and 6 days, depending on distance between our shipping our point in Toronto Canada, and your address.

EU Customers We are happy to announce a new manufacturing division, ROAROCKIT EUROPE. As of Aug 6, 2013 all EU orders can be ordered at www.roarockit.eu Orders are processed and shipped from France. Customer service is available in French, English and some German and Spanish.

Overseas Orders Expedited is surface mail (boat) and may take up to 75 days till delivery. This is the most economical way to ship overseas but is not trackable nor is there a guaranteed delivery time. Xpresspost is airmail, faster and offers tracking.

For large overseas orders, it may be possible to ship economically using Air Freight, please email or call for details.

Please note that all packages for delivery outside of Canada must clear local customs. Some are occasionally delayed for that reason, especially during peak mailing times.